Terms of sale

Last updated 6 November 2026. These terms apply when you buy from shelixir.com. They don't affect your legal rights as a consumer.

1. Who we are

SHELIXIR is a trading name of SHELIXIR LTD, a company registered in England and Wales, company number 16635396. Registered office: 12 Prestonville Road, Brighton, BN1 3TL. Email: shelixir.official@gmail.com.

2. Ordering

You place an order by paying through our secure Stripe checkout. Your order is accepted when we email you to confirm it has been dispatched. If we can't fulfil an order (for example, an item is out of stock), we'll tell you and refund you in full.

Prices are in pounds sterling. Any delivery cost is shown at checkout before you pay.

3. Delivery

We deliver to UK addresses only. Most orders are dispatched within 5 working days. Handmade and custom Good Vibes Generators can take longer, and we'll tell you the expected time when you order. If your order hasn't arrived within 30 days, contact us and we'll refund or resend it.

4. Your right to cancel (14 days)

You can cancel your order for any reason within 14 days of the day you receive it. Email us to say you're cancelling, then send the items back within 14 days of telling us. Unless the item is faulty, you pay the return postage.

We'll refund the price and the standard delivery cost within 14 days of getting the items back, or of you showing proof that you've sent them, whichever is sooner. Refunds go to the card you paid with.

5. Items you can't cancel once opened or made for you

Skin and hair oils: sealed for health and hygiene reasons. You can return them unopened with the seal intact, but not once the seal is broken.
Herbs: sealed for health and hygiene reasons, so the same rule applies. They can't be returned once opened.
Custom or personalised pieces (for example custom astrological GVGs) are made to your specification, so they can't be cancelled once we've started making them.

This doesn't apply if the item is faulty, damaged or not as described (see section 6).

6. Faulty, damaged or wrong items

If something arrives faulty, damaged or not as described, email us within 30 days of delivery with a photo. We'll pay for the return and give you a full refund, or a replacement if you'd prefer. Your rights under the Consumer Rights Act 2015 apply on top of this.

7. Using our products safely

Our oils are for external use only. Patch-test on a small area 24 hours before first use, and stop using a product if irritation occurs. Keep them away from eyes and out of reach of children. Check the ingredients on each product page and label if you have allergies. Herbs should be prepared as described on the pack. Our products are not medicines and aren't intended to diagnose, treat or cure any condition. If you're pregnant, breastfeeding or taking medication, ask your doctor first.

Good Vibes Generators are decorative and meditation pieces. We make no medical or scientific claims about them.

8. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that was a foreseeable result. We don't exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to exclude.

9. Complaints and the law

Email us first and we'll try to sort it out quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.